Refund policy

Refund & Returns Policy
Last updated: April 30, 2026

At Imperios, we want you to be fully satisfied with your purchase. If you're not, we're here to help.

Returns and Refunds

You may return most items within 90 days of delivery for a full refund or exchange.

To be eligible:

• Item must be unused
• In original condition
• With all tags and packaging intact

To initiate a return, contact us at:
choadped@gmail.com
Include your order number.

Refund Process

• Refunds are issued to the original payment method
• Processing time: 5–10 business days after inspection
• Shipping fees are non-refundable, unless the return is due to our error
• Return shipping costs are the customer's responsibility (unless item is defective or incorrect)

Non-Refundable Items

• Personalized or custom-made products
• Perishable goods
• Digital downloads, software, gift cards
• Final sale items (clearly marked)

Defective or Incorrect Items

If you receive a damaged, defective, or wrong item:

• Contact us immediately
• We will cover return shipping
• You will receive a replacement or full refund

We reserve the right to refuse returns that do not meet these conditions.